They are great over the phone, try to meet all of your accommodations. Tell you they work with all manufacturers & to their standards/guidlines. When you get there, they will show you around their shop & tell you how much they spend on equipment, & how they keep it cleaner than others. I was told a had a 5-6pm estimate through text message, & got there at 430. We walked around he looked at my car, explained I was looking at 5-6k & 2-3 weeks minimum, (for a shattered windshield & a few dents. Not to mention Al, slammed my door shut & more glass fell, barely apologized when I gasped). 5:11pm, the estimator says "I'm not doing it, it's after 5. Go get the owner, that's what he's for". Not even a minute later, Al came out and said we can't help you because you are on a budget... I never even gave him a number. PLEASE CALL CENTRAL FL COLLISION SERVICES, LEES THAN 2 MILES AWAY! Nar, was amazing! I paid $1100, had my car back in 5 business days, and got free paint with a lifetime warranty on my windshield!! So glad they spared me! As a GM, I know how important reviews are, some people just have a bad day. These guys were bad all around. Even if they just didn't want to help because they weren't going to make thousands off of me, they didn't have to be so rude.