I was very disappointed with my experience with Color Recon. I went a while back to get an estimate for a cosmetic repair of my lower lip front bumper due to three moderate dents and i was quoted $389 (see picture attached). I went back again today to get an estimate for the same repair because i thought i had lost my original quote. Today I was quoted $689 for the same repair (see picture attached). Somehow the cost had almost doubled! I called Color Recon and spoke with the owner Juan; unfortunately, he was not willing to honor the original estimate, because according to him, the original estimate was only for one side of the bumper. However, the estimate I requested was for the whole bumper. As anyone can clearly see on both estimates the the whole bumper was circled and no distinctions were made about it being left or right. Moreover, why would anyone repair or quote a repair of one side of the bumper and not the other side? I can understand if the price of a repair goes up, it does happen, but almost doubling in cost?! Also, if a business can't stand by a genuine estimate given, what can they stand for? Reply to his response... Mr. Juan, Let me start by saying, Wow! You just responded with one lie after another, I am in disbelief! I told you I’d blackmail you if you didn’t offer me a lower price?! Seriously?! How far are you willing to drag yourself in the gutter before admitting you were wrong? Sorry, but your alternative facts here are not valid. The true facts are: first, I never told you I had lost my original estimate, I told you I couldn’t find it, which I later did. Second, I do not have more damages in the bumper now than what I did when I first sought your quote. What you saw the first time around is the same as what you saw the last time. You either made a mistake on your original quote or you were just plainly trying to rip me off. Third, I never expected you to accept the old estimate, the only reason I brought it up was when you insinuated I was lying about you quoting me $389 to do the repair, which you did. Also, the only reason I waited to do the repair was based on your own advice! You told me to wait until almost the end of my lease to do the repair, which I am doing. You sir are being dishonest and you certainly lack in the integrity department. You obviously have no business doing estimates if you cannot do them properly and honorably. But if you must, when you make a mistake, own up to it! Don’t go online and start spreading lies in order to make you sound better, which by the way, it doesn’t. Nevertheless, I am very happy this happened; first, it exposes people to the kind of bullying and crappy service they might encounter at your business. And second, I was able to find a very reputable place that is doing the repair for only $189, saving me $500 and a headache.
Mr. Marco Lopez, To begin, I must admit you are a man of your word...you told me that if I didn’t offer you a lower price for your repair that you would do your best to harm my shop’s good name and reputation on Internet reviews. This was nothing more than pure blackmail and extortion on your behalf and something I do not bend to. Shame on you! The true facts are; you had come to us for an estimate in 06/08/2015 to repair a minor scrape at the lower right corner of your vehicle’s front bumper cover and I gave you are standard pricing of $389.00 for a minor “cosmetic repair . This repair is for only the repair and spot refinishing the damaged area at the lower right area only and was based upon the amount of visible damages as found at that time. When you returned, on 05-16-17, nearly 2 years later, your bumper had 3-times more damages to its lower right and left areas from subsequent impacts to parking curbs which occurred since our first quote! Both times I have quoted you a very fair and reasonable price to repair your vehicle with the new damages and we stand by it. Please note also within the estimate(s) where it clearly states quotes are only good for 30 days. I believe the fact that we never repaired your vehicle after the initial quote illustrates that you want to spend as little as possible to get your leased BMW repaired before turning it in. This includes your attempt to ‘strong-arm” us into doing it for the prior quote! I can assure you that you will be assessed much more by BMW leasing for the necessary repair once they find the damage. The fact that you posted a copy of our initial estimate (which you stated you had lost) speaks for your integrity and intent. We are extremely proud of our good name and reputation both within our community and on-line and we have earned it one customer at a time...for you to shamelessly attempt to harm us in this manner is unconscionable and I only hope others see your complaint for what it truly is. Second Reply 5/19/2017 I’ll allow the record to speak for itself including the multitude of other true customers whose testimonials regarding their complete satisfaction with me and my company’s integrity and quality of workmanship and service. I believe most will see through your apparent efforts to harm us for whatever reason...I’ll allow the court of public opinion to decide. Have a nice day! BTW: a respected local industry colleague down the road from us provided me an estimate they wrote for you for over $1700. For the same bumper repair and refurbishing 4 wheels. Not sure what you received for $189.00 but I’m sure BMW will let you know when you turn in your lease. Have a nice day!
- Allyz Auto